PROCEEDINGS OF THE 2nd NORTHUMBRIA INTERNATIONAL CONFERENCE ON PERFORMANCE MEASUREMENT IN LIBRARIES AND INFORMATION SERVICES. 7-11 SEPTEMBER 1997

Salvato in:
WRESSELL, P., ET AL., (ED.), PROCEEDINGS OF THE 2nd NORTHUMBRIA INTERNATIONAL CONFERENCE ON PERFORMANCE MEASUREMENT IN LIBRARIES AND INFORMATION SERVICES. 7-11 SEPTEMBER 1997. NEWCASTLE (UK), UNIVERSITY OF NORTHUMBRIA AT NEWCASTLE, 1998, 460 p.
Ref. 71055
Localizzazione: SIIS Z12.20 10.50
Palabras clave:
Calidad de la atención, Biblioteca, Evaluación de servicios, Indicadores, Instrumentos técnicos, Servicios de información