BARNES, M., & SHARDLOW, P. (1997). EFFECTIVE CONSUMERS AND ACTIVE CITIZENS: STRATEGIES FOR USERS' INFLUENCE ON SERVICE AND BEYOND.
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Chicago Style (17th ed.) Citation
BARNES, M., and P. SHARDLOW. EFFECTIVE CONSUMERS AND ACTIVE CITIZENS: STRATEGIES FOR USERS' INFLUENCE ON SERVICE AND BEYOND. 1997.
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MLA (9th ed.) Citation
BARNES, M., and P. SHARDLOW. EFFECTIVE CONSUMERS AND ACTIVE CITIZENS: STRATEGIES FOR USERS' INFLUENCE ON SERVICE AND BEYOND. 1997.
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Warning: These citations may not always be 100% accurate.