Cita APA (7th ed.)
MOORE, S., & KELLY, M. (1996). QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY.
Cita Chicago (17th ed.)
MOORE, S.T, i M.J KELLY. QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY. 1996.
Cita MLA (9th ed.)
MOORE, S.T, i M.J KELLY. QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY. 1996.
Atenció: Aquestes cites poden no estar 100% correctes.